The ground rules for using this website and our services.
Last updated: June 2026
These terms cover your use of this website, operated by BKN Claims Ltd, registered in England & Wales, company number 16641299, registered office: [REGISTERED OFFICE ADDRESS]. By using the site, you accept them.
This site provides general information about our accident management services and a way to contact us. It is not legal, financial or insurance advice. Every accident is different, and what applies to your claim depends on your circumstances — which is exactly why the first step is always a phone call, not a webpage.
Settlement figures, savings examples and the calculator on this site are illustrative only. They assume typical scenarios — for example, a typical salvage deduction on a written-off vehicle — and your actual figures will depend on your vehicle, its condition, the insurer’s assessment and the details of your claim. Nothing on this site is a quotation or a guarantee of any outcome.
Our services — including replacement vehicles, recovery, storage, repairs and our total loss buy-back option — are provided under separate agreements which we’ll give you, and explain, before you commit to anything. Replacement vehicles are supplied under credit hire agreements with our hire partners, and those agreements set out the terms that apply to the hire. If any part of an agreement isn’t clear, ask — we’d rather explain it twice than have you sign something you don’t understand.
Our services are for drivers involved in accidents that were not their fault. We assess this when you contact us, and we may decline a claim where we don’t believe it qualifies. Providing false or misleading information about an accident may amount to fraud, and we will not act on claims we believe to be dishonest.
You agree not to misuse the site — for example by attempting unauthorised access, submitting false enquiries, or scraping its content. The content, design and branding of this site belong to BKN Claims Ltd and may not be copied or reused without our written permission.
Where we link to other websites, we’re not responsible for their content or how they handle your information.
We take care to keep this site accurate and up to date, but we can’t guarantee it is free of errors, and we accept no liability for loss arising from reliance on its general content. Nothing in these terms limits liability for fraud, for death or personal injury caused by negligence, or any other liability that cannot be limited by law. Our responsibilities in relation to the services themselves are set out in the relevant service agreement.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute relating to them.